Privacy Policy

This Privacy Policy explains how we collect, use, share and protect personal data when you visit this website or book accommodation with us. In this policy, "we", "us" and "our" refer to the company operating this website. We process personal data in accordance with applicable data protection laws, including, where applicable, the EU General Data Protection Regulation (GDPR).

Data We Collect

We collect the personal data you provide directly to us, including when you request a quote, make a booking, complete online check-in, contact us or subscribe to updates. Depending on the interaction, this may include:

• Identification and contact details, such as your name, email address, phone number and postal address
• Booking details, such as travel dates, the property booked, the number and names of guests, and any preferences or special requests you share with us
• Identity document details, where required for check-in or by local registration laws
• Payment-related information, processed securely by our payment providers; we do not store complete card numbers on our own systems
• Communications you exchange with us, including messages, emails and reviews
• Technical data collected automatically when you browse the website, such as IP address, device and browser information, pages visited and referral source, collected via cookies and similar technologies

Why We Use Your Data

We use personal data for the following purposes:

• To provide quotes, process bookings and payments, and manage your stay — necessary for the performance of our contract with you
• To communicate with you before, during and after your stay, including check-in instructions and support
• To comply with legal obligations, such as invoicing, accounting and guest registration requirements
• To send you marketing communications where you have consented or where otherwise permitted by law; you can opt out at any time
• To operate, secure and improve this website, including analytics that help us understand how the website is used — based on our legitimate interests or your consent where required

Sharing Your Data

We only share personal data where necessary for the purposes described above, with:

• The owners or managers of the property you book, to the extent needed to host your stay
• Service providers acting on our behalf, such as payment processors, booking and property management software providers, email and messaging services, and IT hosting providers
• Public authorities, where required by law, for example for guest registration or tax purposes

Where our service providers are located outside your jurisdiction, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses. We never sell your personal data.

Cookies

This website uses cookies and similar technologies. Some are strictly necessary for the website to function, for example to remember your booking selections. Others, such as analytics or marketing cookies, are only used where permitted. You can manage cookies through your browser settings and, where available, through the cookie preferences on this website.

Data Retention

We keep personal data only for as long as necessary for the purposes described in this policy, including satisfying legal, accounting and reporting requirements. Booking and invoicing records are retained for the periods required by applicable law, after which they are deleted or anonymised.

Your Rights

Subject to applicable law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data where there is no lawful basis for keeping it
• Object to, or request restriction of, certain processing
• Receive your data in a portable format
• Withdraw consent at any time, where processing is based on consent
• Lodge a complaint with your data protection authority

To exercise any of these rights, please contact us using the contact details published on this website. We will respond within the timeframes required by law.

Security

We apply appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction, including encrypted connections, access controls and reliance on reputable service providers.

Children

This website is not directed at children and we do not knowingly collect personal data from children, other than guest details provided by an adult as part of a booking.

Changes to This Policy

We may update this Privacy Policy from time to time. The current version is always published on this website, and material changes will be highlighted where appropriate.